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customer support windows networking telephony genesys cloud📋 Description
- Provide customer technical support for Genesys Cloud and related services.
- Serve as first line for support and emergency calls.
- Diagnose issues via root cause analysis with team and vendors.
- Respond to requests via live voice, email, or web.
- Document issues in the ticketing system from report to resolution.
- Serve as first line for hardware, software, and network/telephony issues.
🎯 Requirements
- Genesys Cloud Certification
- Deep Genesys Cloud knowledge; PureConnect/legacy telephony a plus
- 1+ years Genesys Cloud support experience
- Networking, integrations, Windows OS; basic programming suggestions
- High School diploma or equivalent
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