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windows networking telephony genesys cloud genesys cloud certification📋 Description
- Lead engineers and resources on PureCloud accounts
- Manage team utilization and improve operational efficiencies
- Assess client needs and provide configuration recommendations
- Provide client support for issues, concerns or enhancements
- Diagnose issues via root-cause analysis and escalate as needed
- Lead to KPI’s and coordinate weekly team meetings
🎯 Requirements
- Genesys Cloud Certification
- 3+ years of Genesys Cloud technical support experience
- Experience leading a team of technical support professionals
- Knowledge of Genesys Cloud solution and troubleshooting; PureConnect a plus
- Knowledge of computer networks, integrations, and Windows OS; basic programming/config recommendations
- Professionalism representing the company to customers and vendors
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