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windows networking telephony genesys cloud pureconnect📋 Description
- Lead engineers and resources on PureCloud accounts.
- Optimize team utilization and operational efficiency.
- Assess client needs; recommend configurations.
- Support clients for issues and enhancements; escalate as needed.
- Diagnose issues via root cause analysis; follow-up.
- Create and maintain support docs; mentor staff; assist training.
🎯 Requirements
- Genesys Cloud Certification.
- Deep knowledge of Genesys Cloud; PureConnect a plus.
- 3+ years in Genesys Cloud tech support.
- Experience leading a tech support team.
- Networking/Windows OS knowledge; basic programming.
- Strong customer focus and problem-solving skills.
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