Related skills
data analysis analytics stakeholder management pnlπ Description
- Market Leadership: Drive performance across Clients, Care Pros, and Partners.
- Team Management: Lead, mentor, and develop Client Managers and CPRMs.
- Partner Success: Guide Partners from onboarding to ongoing success.
- Operational Strategy: Build systems to improve service delivery and scale.
- Analytical Insight: Use data to identify trends and drive improvement.
- P&L Accountability: Accountable for financial performance and growth.
π― Requirements
- 8+ years in operations, client management, or general management.
- 3-5+ years leading high-performing operational teams (5-10+ staff).
- Experience managing external stakeholders, partners, franchise owners, or clients.
- Experience in service-based environments impacting people, families, customers.
- Strong operational problem-solving skills with data-driven decision making.
- Financial and business acumen, including owning P&L and market growth; MBA/MPP/MPH preferred.
π Benefits
- Equity and 401K with up to 4% match.
- Medical, dental and vision coverage.
- Short Term Disability, Long Term Disability and Life Insurance fully employer paid.
- Generous time off, wellness programs, and discount program.
- Mental health benefits included.
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