General Manager, Operations

Added
9 hours ago
Type
Full time
Salary
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Related skills

data analysis analytics stakeholder management pnl

πŸ“‹ Description

  • Market Leadership: Drive performance across Clients, Care Pros, and Partners.
  • Team Management: Lead, mentor, and develop Client Managers and CPRMs.
  • Partner Success: Guide Partners from onboarding to ongoing success.
  • Operational Strategy: Build systems to improve service delivery and scale.
  • Analytical Insight: Use data to identify trends and drive improvement.
  • P&L Accountability: Accountable for financial performance and growth.

🎯 Requirements

  • 8+ years in operations, client management, or general management.
  • 3-5+ years leading high-performing operational teams (5-10+ staff).
  • Experience managing external stakeholders, partners, franchise owners, or clients.
  • Experience in service-based environments impacting people, families, customers.
  • Strong operational problem-solving skills with data-driven decision making.
  • Financial and business acumen, including owning P&L and market growth; MBA/MPP/MPH preferred.

🎁 Benefits

  • Equity and 401K with up to 4% match.
  • Medical, dental and vision coverage.
  • Short Term Disability, Long Term Disability and Life Insurance fully employer paid.
  • Generous time off, wellness programs, and discount program.
  • Mental health benefits included.
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