Drives holistic base performance through cross-functional facilitation, data-driven problem solving and KPI ownership.
Oversees the local SLA with the ground-handling provider; audits, verifies and escalates as needed.
Maintains regulatory and brand accountability for Allegiant before federal, state and airport authorities.
Champions a culture of continuous improvement, customer focus and employee engagement across Allegiant and vendor teams.
Serves as the primary escalation point for unresolved safety, service, or performance concerns.
Coordinates cross-functional responses to irregular operations and supports decision-making among base stakeholders.

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