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customer service leadership budgeting hospitality operations📋 Description
- Lead and develop a geographically dispersed operations team to hit KPIs.
- Oversee daily property operations and workflow for efficiency and quality.
- Build strong owner relationships; be SME for properties.
- Meet standards and KPI targets: NPS, appearance, efficiency.
- Manage portfolio budget; perform cost-benefit analyses.
- Support guest/owner concerns via emails, calls, tickets.
🎯 Requirements
- Hospitality/hotel/vacation industry experience preferred.
- 3-5 years in operations in this or similar industry.
- Supervisory or management experience.
- Technical computer skills on laptops/tablets/mobile devices.
- Frequent travel between worksites; reliable transportation required.
- Dependable, self-motivated; able to work independently.
- Strong communication; clear, thoughtful representation of the company.
🎁 Benefits
- Health, dental, vision insurance based on hours.
- Employer sponsored & voluntary supplemental benefits based on hours.
- 401K with company match on first 4%.
- Health & Dependent Care FSA based on hours.
- Paid Flex Time Off.
- Employee Assistance Program (EAP).
- Employee Discounts.
- Careers page for full benefits: https://www.vacasa.com/go/benefits-summary
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