Customer Service Representative / Collections Specialist

Since 1984, Galaxy Integrated Technologies has been designing and installing state-of-the-art security systems for a variety of commercial, government, education and health care properties across New England, New York, and New Jersey.We are seeking an experienced Security Installation Technician that possesses hands-on experience installing and programming access control and CCTV systems, is comfortable working in the field, and knows how to communicate effectively with customers and colleagues.

In this role you will...

• Install, program, and service access control and CCTV systems
• Work with platforms including Lenel, S2, Axis, Motorola, Avigilon, and DMP
• Troubleshoot and resolve system issues onsite
• Perform alarm monitoring setup and integration
• Maintain clean, professional work and strong customer communication
• Collaborate with project managers and field teams to complete projects on time and on budget

You've got what it takes if you have...

• 2+ years of field experience with access control and CCTV installation
• Proficiency with Lenel, S2, Axis, Motorola, Avigilon, and DMP systems are required; certifications are preferred.
• Strong troubleshooting skills and attention to detail
• Ability to work independently or as part of a team
• Clean driving record and ability to pass background check
• Customer first mindset and professional demeanor

The duties, responsibilities, and requirements listed above are not all inclusive of potential requirements for all assignments covered under this job description.

Benefits:

• Take home service vehicle
• Medical, Dental & Vision
• Five days of PTO in year one (Accrued)
• Five days of sick time per year (Accrued)
• Monthly cell phone stipend
• 401k with company match
• Paid time off for Major Holidays
• Ongoing training and development
• Advancement opportunities
• Pay range for current technicians is $25-50 per hour, based on experience level.