Senior Product Designer – Voice, AI & Conversational Experiences

About G2 - The Company

When you join G2, you’re joining the team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

G2 is the world's largest and most trusted software marketplace. More than 100 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on LinkedIn.

As we continue on our growth journey, we are striving to be the most trusted data source in the age of AI for informing software buying decisions and go-to-market strategies. Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People 

At G2, we have big goals, but we stay grounded in our PEAK (Performance + Entrepreneurship + Authenticity + Kindness) values. You’ll be part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people. 

About The Role

G2 is looking for a for a self-starter who thrives in a fast-paced, entrepreneurial environment, with a deep understanding of prototyping and bringing complex product ideas to life. You will work closely with product managers, engineers, data scientists, and business stakeholders to drive the design of AI-enabled features, turn-based bots, and voice experiences, ensuring every interaction is intuitive, context-aware, and delightful.

In This Role, You Will: 

•  Design & Innovation:

  • Lead the design of AI-driven and conversational experiences, including voice interfaces and turn-based product interactions.

  • Approach UX holistically, considering user needs across contexts—mobile, desktop, and modal interfaces.

  • Prototype, iterate, and validate product and feature ideas rapidly, using both low and high-fidelity approaches.

  • Advocate for user-centered design, bringing insights from research, testing, and analytics to shape experiences.

  • Improve design processes, establishing scalable and cohesive systems across product portfolios.

• Collaboration & Leadership:

  • Partner closely with cross-functional teams including engineers, AI specialists, product managers, and marketers to translate insights into meaningful experiences.

  • Communicate design rationale effectively to both technical and non-technical audiences.

  • Mentor and guide peers, fostering a culture of design excellence and innovation.

  • Design and Develop new UX patterns related to voice to be added to our Design Pattern Library

  • Research & Testing: Conduct UX research and usability testing to inform design decisions.

  • Leverage analytics and quantitative data to drive iterative improvements and validate design hypotheses.

  • Translate findings into actionable design strategies aligned with business objectives.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

•  7+ years of experience in UX/Product design, ideally with experience in voice design, conversational AI, or bot interactions.

• Proven ability to design across multiple platforms and contexts (mobile, desktop, modal, voice).

• Strong prototyping skills; able to rapidly test and iterate concepts.

• Hands-on experience working with AI-driven workflows or intelligent systems.

• Deep understanding of user-centered design principles and end-to-end UX strategy.

• Experience facilitating and synthesizing user research, usability testing, and analytics into actionable insights.

• Excellent communication and storytelling skills, capable of presenting complex ideas clearly.

• Entrepreneurial mindset: self-starter, proactive, and comfortable navigating ambiguity.

What Can Help Your Application Stand Out:

•  Expertise in prototyping tools such as Figma, Framer, or similar.

• Experience in designing scalable conversational systems or voice applications.

• Ability to champion design innovation in fast-paced, evolving product environments.

• Strong curiosity about emerging technologies, AI trends, and human-computer interaction

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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How We Use AI Technology in Our Hiring Process
G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment.

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