Senior Customer Support Agent

This might just be the best support job in the world.

About Fyxer

Since launching in May 2024 we’ve grown to $20 million in ARR.
Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.

What You’ll Be Doing

• Provide first-line customer support via chat, email and video-calls as needed

• Troubleshoot technical issues and escalate complex problems to Product Engineering when necessary

• Identify and document recurring issues and contribute to improving our support processes and knowledge bas

• Act as the bridge between Support, Sales and Customer Success, enabling the effective management of our customers

You’ll be backed by a strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy you need to proactively solve customer problems, drive impactful solutions, and grow your career at pace.

What Success Looks Like

• You build systems and tools to work to your advantage

• You consistently resolve complex technical issues

• You proactively refine and own key support processes

• You act as a trusted cross-functional partner

What You Bring

• 3-5 years in customer or technical support, preferably within a B2B SaaS environment

• Strong written and verbal communication skills

• Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions

• Curious, coachable, and driven to exceed goals

• Startup-ready: adaptable, fast-moving, and hands-on

• Experience with customer support tools such as Zendesk, Intercom

• A genuine interest in AI and the future of work

• Experience working in a fast-scaling startup environment.

Salary and other bits:

• Salary: Highly competitive with matching share options

• We work Mon-Thu in our office in Chancery Lane, London, Fri from anywhere

• Private medical, pension and lunch provided everyday
  

The Hiring Process

1. Submit your CV (no need for a cover letter)

2. We’ll review it

3. An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)

4. Customer case study with a panel (45 minutes)

5. Meet more of the team (30 minutes)

Our Culture

Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last.

We're going to win by:

• An obsession around the fact that every second counts, we have to move fast with intensity and drive hard every day.

• It's on you. You have autonomy to own your outcomes.

• Never let it slide, be relentless in challenging yourself and others to strive for the best outcome.

This culture is intense; it requires focus and discipline. So we’ll do everything we can to remove distraction, support your wellbeing, and reward your impact.

🚀 Apply now and let’s create something truly epic!