Freelance Customer Education Specialist

Added
1 day ago
Location
Type
Full time
Salary
Salary not provided

Related skills

onboarding content writing information architecture knowledge management masterclasses

📋 Description

  • Design and deliver a scalable self-serve education system
  • Improve onboarding and accelerate feature adoption
  • Reduce reliance on 1:1 support through docs
  • Create onboarding content and knowledge assets
  • Deliver masterclasses and reusable learning materials
  • Collaborate with Customer Success and Product teams

🎯 Requirements

  • Strong, user-focused writing and editing
  • High product curiosity and deep product understanding
  • Strong project ownership and delivery focus
  • Knowledge management fundamentals (IA, structure, discoverability)
  • Able to work autonomously in a fast-paced environment

🎁 Benefits

  • Part-time (3-4 days/week) with hybrid schedule
  • London HQ hybrid in-office 3 days/week
  • Competitive GBP daily rate £300-£400
  • Opportunity to join a fast-scaling AI startup
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