FX Customer Relations Executive

📋 Description

• Manage a portfolio of up to 300 corporate FX clients online via the EBO platform.
• Provide daily operational and trading assistance to clients.
• Act as an ambassador for our product and service in client interactions.
• Sydney office based with hybrid work (4 days in, 1 day WFH).
• Liaise with internal teams to resolve client issues and find solutions.
• Support clients by understanding their FX needs to grow usage.

🎯 Requirements

• Strong client servicing mindset with excellent written and verbal communication.
• Ability to multitask in a fast paced, high workload environment.
• Comfort with numbers, exchange rates and margins.
• Proficient with Microsoft Excel and the MS Office suite.
• Experience handling multiple client inquiries across platforms and teams.
• Knowledge of FX hedging products is a plus.

🎁 Benefits

• Hybrid work arrangement in Sydney.
• Opportunity to work in a fast growing fintech.
• Collaborative and inclusive culture.
• Exposure to currency markets and international payments.