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salesforce ai zoom payroll google suite📋 Description
- Serve as primary contact for customer support inquiries.
- Guide customers through product features and education.
- Advocate for customers to influence product decisions.
- Deliver proactive, high-quality customer experiences.
- Address churn risks with strategic solutions.
- Collaborate cross-functionally to resolve friction.
- Use critical thinking to deliver customer-centric solutions.
- Maintain strong product knowledge and market awareness.
🎯 Requirements
- 6+ years in customer experience, incl. 1+ year Payroll and 2+ yrs in account mgmt.
- Proactive and reactive customer support experience.
- Strong communication; can explain complex topics to diverse audiences.
- Proficiency with Salesforce, Zoom, Google Suite, Gmail, and Chili Piper.
- Ability to manage and prioritize multiple high-priority resolutions.
- AI fluency in customer-facing roles with efficiency gains.
- Experience identifying and mitigating churn for retention.
- Deep payroll knowledge to advocate for customer solutions.
🎁 Benefits
- Competitive base pay, benefits, and equity (RSUs).
- Total Rewards philosophy.
- Hybrid-friendly with in-office days as needed.
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