Future Opportunities: Dedicated Service Advisor

📋 Description

• Build trust and partnership with customers via inbound and outbound communication channels.
• Serve as a dedicated advisor for payroll and benefits inquiries.
• Proactively engage with customers to understand their business needs and support preferences.
• Identify and address churn risks with strategic solutions to enhance customer retention.
• Collaborate cross-functionally to resolve friction and address customer concerns.
• Utilize critical thinking and problem-solving to deliver customer-centric solutions.

🎯 Requirements

• 6+ years of customer experience, including 1+ years in Payroll and 2+ years in account management.
• Proven ability to support customers proactively and reactively, enhancing loyalty and satisfaction.
• Strong communication skills, with experience in synthesizing complex subjects for various audiences.
• Proficiency with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper.
• Ability to manage and prioritize multiple high-priority resolutions effectively.
• Expertise in providing creative resolutions for customers with minimal support.

🎁 Benefits

• All full-time employees receive competitive base pay, benefits, and equity (RSUs).
• Total Rewards philosophy provides compensation and benefits insights.
• AI-assisted tools to improve research, communication, and compliance accuracy.
• Hybrid work with designated in-office days (2-3 days/week) at designated Gusto offices.
• Gusto is an equal opportunity employer.
• Our mission to grow the small business economy.