Related skills
jira banking itil incident management servicenow📋 Description
- L1 functional support for banking apps in a 24x7 environment
- Strong understanding of banking processes (Retail, Corporate, Credit, Payments)
- Monitor, log, categorize, and track incidents per SLA
- Initial troubleshooting and root cause analysis
- Escalate unresolved issues to L2/L3 with detailed investigation notes
- Maintain proper documentation and contribute to knowledge base updates
🎯 Requirements
- Banking domain knowledge across Retail, Corporate, Credit, Payments, Capital Markets
- L1 functional support for banking apps in a 24x7 environment
- ITIL processes understanding
- Experience with ServiceNow, JIRA, Remedy
- Excellent communication and stakeholder management
- Ability to work in rotational/night shifts
🎁 Benefits
- Growth opportunities and career advancement
- Diverse, inclusive and tolerant culture
- Non-hierarchical, collaborative work environment
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