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communication customer service healthcare virtual_first📋 Description
- Establish trusting relationships with patients
- Communicate to help patients own health management
- Interact across in-app messaging, phone, and email; escalate needs
- Explain management of acute/chronic conditions to patients
- Direct patients to virtual first care and local in-person care as appropriate
- Coordinate care across continuum; schedule vPCP/PCP and referrals
🎯 Requirements
- Health Coach certification preferred
- Prior service environment experience
- Some clinical experience (EMT, MA, CNA) preferred
- Strong interpersonal communication and active listening
- Compassionate, culturally competent and collaborative
- Ability to work across multiple non-integrated platforms
🎁 Benefits
- Flexible Time Off and 13 paid holidays
- Medical, dental, and vision coverage
- 401(k) plan with company match
- Mental health and wellness benefits
- Flexible benefits and Total Rewards
- Remote-friendly work arrangement
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