Full-Time Customer Service Representative (Remote — FL/GA/TX/AZ)
Related skills
customer service data entry microsoft office google suite healthcare📋 Description
- Handle daily customer service and back-office tasks per SOPs
- Interact with members, brokers, providers, and vendors via multiple channels
- Manage an assigned caseload maintaining service, productivity, and quality
- Form working relationships with partners
- Escalate and resolve issues to meet turnaround times
- Participate in process improvement initiatives
🎯 Requirements
- 1+ year in high-volume or customer-focused setting
- 6+ months of healthcare experience
- High school diploma or GED
- Bilingual in Spanish and English with professional proficiency
- Data entry experience
- Advanced Google Suite or Microsoft Office skills
🎁 Benefits
- Medical, dental, and vision coverage
- 11 paid holidays and vacation accrual
- Paid sick time and parental leave
- 401(k) plan participation
- Life and disability insurance
- Wellness time and reimbursements
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