Full-Time Customer Service Representative (Remote — FL/GA/TX/AZ)

📋 Description

• Handle daily customer service and back-office tasks per SOPs.
• Interact with members, brokers, providers and Oscar vendors.
• Manage an assigned caseload with focus on service and quality.
• Provide escalation and issue resolution to meet turnaround times.
• Support process improvements and adherence to PHI standards.

🎯 Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.
• Must be bilingual in Spanish and English.
• Proficiency with Google Workspace or Microsoft Office.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays and paid time off.
• Paid sick time and parental leave.
• 401(k) plan participation; life and disability insurance.
• Paid wellness time and reimbursements.