Handle daily customer service and back-office tasks per SOPs.
Interact with members, brokers, providers, and Oscar vendors across channels.
Manage an assigned caseload, maintaining service delivery, productivity, and quality.
Escalate and resolve issues to ensure timely turnaround.
Participate in process improvement initiatives.
Comply with all PHI protections and applicable laws and regulations.

🎯 Requirements

1+ years of experience in a high-volume or customer-focused setting.
6+ months of healthcare experience
High school diploma or GED
Must be bilingual in Spanish and English with reading, writing, and speaking proficiency.
Strong quantitative or analytical skills focused on identifying or solving problems.
Experience manipulating and entering accurate data

🎁 Benefits

Medical, dental, and vision benefits
11 paid holidays and paid sick time
Paid parental leave; 401(k) plan
Life and disability insurance; wellness time

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