Full-Time Customer Service Representative (Remote — FL/GA/TX/AZ)

📋 Description

• Handle daily customer interactions and back-office tasks per SOPs
• Manage an assigned caseload with service delivery, productivity, and quality
• Work with members, brokers, providers, and Oscar vendors
• Escalate and resolve issues to ensure turnaround times
• Participate in process improvement projects
• Comply with PHI, regulatory, and compliance standards

🎯 Requirements

• 1+ years in high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance