Handle daily customer interactions and back-office tasks per SOPs.
Collaborate with members, brokers, providers, and Oscar vendors as needed.
Manage an assigned caseload, maintaining service, productivity, and quality targets.
Build working relationships with partners and escalate issues through established pathways.
Support leadership by identifying issues via escalation channels.
Participate in process improvement initiatives and comply with PHI regulations.

🎯 Requirements

1+ years in high-volume or customer-focused setting.
6+ months healthcare experience.
High school diploma or GED.

🎁 Benefits

Medical, dental, and vision benefits.
11 paid holidays and paid sick time.
Paid parental leave.
401(k) plan participation.
Life and disability insurance.
Paid wellness time and reimbursements.

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