Full-Time Customer Service Representative

📋 Description

• Understand current processes, procedures, and tools.
• Work with members, brokers, providers, and vendors across channels.
• Manage assigned caseload, maintaining service, productivity, and quality.
• Build relationships with partners.
• Escalate issues and ensure timely turnaround.
• Participate in process improvement projects.

🎯 Requirements

• 1+ years in high-volume or customer-focused setting.
• 6+ months healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Employee benefits include medical, dental, and vision.
• 15 days of paid vacation per year.
• 401(k) plan participation.
• Life and disability insurance.
• 11 paid holidays per year.