Full-Time Customer Service Representative

📋 Description

• Volume-driven customer service and production-based role.
• Handle daily customer interactions and back-office tasks per SOPs.
• Report to the Concierge Operations Manager.
• Manage an assigned caseload with service, productivity, and quality targets.
• Collaborate with members, brokers, providers, and Oscar vendors.
• Escalate issues and participate in process improvement.

🎯 Requirements

• 1+ years in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.