Fulfilment Executive - FTC

📋 Description

• Own the candidate fulfilment journey from initial interest through enrolment.
• Deliver engaging information sessions to large groups of candidates.
• Act as the lead for candidate queries with professional, empathetic support.
• Assess eligibility and role fit to guide candidates into suitable roles.
• Manage proactive and reactive candidate follow-ups to move applications efficiently.
• Ensure a frictionless Flying Start by resolving hurdles in the application process.

🎯 Requirements

• Exceptional communication, room-command and empathetic one-to-one support.
• Strong organisation and time management for high-volume pipelines and deadlines.
• Detail-oriented with ability to learn complex eligibility and regulatory frameworks.
• Resilience and growth mindset to handle frequent follow-ups and changes.
• Candidate-centric approach to assess role-fit and guide outcomes.
• Technically agile with data accuracy across disparate tools.

🎁 Benefits

• Time off: 27 days holiday plus 5 extra days per year (life events, volunteering, wellbeing) and 8 bank holidays.
• Health & Wellness: private medical insurance, life insurance, gym membership, and mental health support.
• Hybrid work: office three days per week; Coaches/Instructors monthly in office.
• Work-from-anywhere: up to 10 days per year.
• Space to connect: weekly catch-ups, seasonal celebrations, and a stocked kitchen.