Related skills
process improvement stakeholder management team leadership dashboards operations📋 Description
- Team Leadership: Manage Fulfilment Executives and Associates.
- Operational Oversight: Oversee admissions to ensure standards and pipeline for deals.
- Allocation and Prioritisation: Own task allocation; monitor SLAs; re-prioritise.
- Funnel Optimization: Drive conversions; identify bottlenecks; improve candidate experience.
- Goal Alignment: Set team goals aligned with Delivery and Operations.
- Data-Driven Performance: Use data to identify challenges and implement solutions.
🎯 Requirements
- 5+ years experience; 2+ years managing teams (5+ reports).
- Commercial mindset; link admissions quality to retention.
- Data-driven; comfortable with dashboards and trends.
- Problem-solver; investigate and resolve issues quickly.
- Strong communication; verbal and written.
- Collaborative; team player; openness to feedback.
🎁 Benefits
- Time off: 27 days plus 5 extra days per year.
- Health & Wellness: private medical insurance and life cover.
- Hybrid work: office three days a week (coaches/instructors vary).
- Work-from-anywhere: up to 10 days per year.
- Space to connect: weekly catch-ups and stocked kitchen.
- DEI & Safeguarding: commitment to DEI policy and safeguarding policies.
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