Communicate clearly with customers and teammates via phone and email in a high-volume call center
Meet performance metrics while handling inbound/outbound calls
Document issues, troubleshooting updates, resolutions, and follow-ups to meet SLOs
Process MACD requests and other billable changes efficiently
Configure call flows and document changes within cases
Escalate major impairments to leadership based on impact

🎯 Requirements

1–3 years troubleshooting in IP environments, including VoIP
Basic experience with SIP, TCP/IP, LAN/WAN, and related technologies
1+ years in progressive technical support roles; familiar with telecom and SaaS
Strong analytical and problem‑solving skills
Excellent verbal and written communication; explain tech to diverse audiences
Multitask and adapt to changing priorities in a dynamic environment

🎁 Benefits

Hybrid work environment
Competitive pay and benefits
Unlimited discretionary time off
Tuition reimbursement

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