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javascript grafana python opensearch kibana📋 Description
- Own problems through to resolution using all resources.
- Provide real-time Slack support and remote troubleshooting in US time zones.
- Deliver best-in-class technical support for Fireblocks SaaS platform.
- Escalate issues to Senior Support as needed and participate in war room calls.
- Collaborate with the Senior Support team during outages and follow policies.
- Handle customer queries with meticulous case management and documentation.
🎯 Requirements
- 1-2 years experience as a Technical Support Engineer or similar.
- Ability to work under pressure with time management.
- Willingness to work unorthodox hours if needed.
- API implementation and debugging.
- Excellent oral and written communication.
- Excellent troubleshooting and analytical skills.
🎁 Benefits
- Hybrid work between Boston and NYC offices.
- 24/7 frontline ops with paid overtime on holidays.
- 5x8 shift with one weekend day.
- Collaborate with SRE/DevOps/Product/Engineering teams.
- Competitive benefits package.
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