Related skills
slack saas grafana blockchain cryptography📋 Description
- Serve as first point of contact for customers, resolving inquiries with empathy and urgency.
- Provide real-time support via Slack and other tools, ensuring timely resolutions.
- Deliver technical support for Fireblocks' SaaS platform, addressing customer needs.
- Escalate and collaborate on complex issues with the Senior Support Team.
- Proactively identify recurring issues; drive process improvements.
- Manage cases with clear documentation and communicate during incidents.
🎯 Requirements
- 1 - 2 years of experience in a customer support or similar role.
- Strong troubleshooting skills under pressure; prioritize customer needs.
- Exceptional written and verbal communication; empathy in interactions.
- Proven ability to build relationships; act as trusted advisor for customers.
- Customer-first mindset; align resolutions with customer success.
- Ability to adapt to changing customer needs; prioritize tasks.
- Commitment to continuous learning and staying updated on industry trends.
🎁 Benefits
- Comprehensive onboarding and training.
- Opportunities for hands-on learning and growth.
- Collaborative, customer-focused team culture.
- Growth opportunities in a fast-growing fintech environment.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!