Related skills
databases debugging javascript grafana python📋 Description
- Own problems through to resolution using all available resources
- Provide real-time support via Slack and remote troubleshooting in APAC timezone
- Deliver best-in-class technical support for Fireblocks's SaaS platform
- Escalate technical issues to the Senior Support Team as required
- Collaborate with the Senior Support team during outages and war room calls
- Handle customer queries and escalations with meticulous case management and documentation
🎯 Requirements
- 1-3 years experience as a Technical Support Engineer or similar
- Ability to work under high pressure and troubleshoot with time management
- Willingness to work unconventional hours as needed
- API implementation and debugging
- Excellent oral and written communication
- Excellent troubleshooting and analytical skills
🎁 Benefits
- 24/7 frontline coverage with paid overtime on holidays
- Work with SRE, DevOps, Product and Engineering teams
- Exposure to DeFi and blockchain tech at a fast-growing fintech
- Career growth opportunities in APAC
- Shift starts around 7am with no night shifts
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