Related skills
customer service blockchain cryptocurrency apac📋 Description
- Provide frontline support for APAC customers using the Fireblocks platform.
- Respond to inquiries, troubleshoot issues, and ensure timely resolutions.
- Collaborate with the Customer Operations team to maintain SLAs.
- Assist with onboarding and product guidance for new customers.
- Escalate complex incidents to engineering or product when needed.
- Document issues and resolutions for the knowledge base.
🎯 Requirements
- Experience in fintech or financial services support is preferred.
- Strong communication and problem-solving skills.
- Familiarity with digital assets and security concepts.
- Ability to work in APAC time zones.
- Experience with ticketing systems and SLA management.
🎁 Benefits
- Medical, dental, and vision coverage.
- Insurance and wellness programs.
- Global team with mentoring and training opportunities.
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