Guide new customers through onboarding and training to maximize value
Build long-term relationships with key stakeholders and gather feedback
Be the go-to contact for questions, ensuring timely support
Monitor product usage to drive adoption
Lead renewals and identify upsell opportunities
Collaborate with sales, product, support, and marketing for a seamless experience

🎯 Requirements

3+ years in Customer Success, Account Management, or Business Development (SaaS)
Onboarding skills and driving adoption, engagement, and satisfaction
Familiar with Adoption Rate, NRR, CLV, NPS, and Churn
Strong communicator and relationship-builder
Comfortable with tech and automation
C1+ English proficiency

🎁 Benefits

At least 5 weeks PTO
Paid educational and well-being days off
Home office setup budget
Annual salary review
Localized benefits
Summer company meet-up in Switzerland

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