Front Desk Specialist at Lion Square Lodge

📋 Description

• Act as the first point of contact for guests, vendors, and owners at the local office.
• Take incoming phone calls, respond to emails or chats about reservations or concerns.
• Assist with creation and delegation of maintenance and housekeeping tickets.
• Verify unit availability to schedule vendor or realtor visits.
• Meet and maintain company standards for guest satisfaction, accuracy, and efficiency.
• Build and maintain relationships with internal support teams.

🎯 Requirements

• Hospitality or vacation industry experience preferred.
• 1+ year admin or customer service experience.
• Excellent time management; handle interruptions well.
• Tech-savvy with digital systems and apps.
• Dependable, self-motivated; work independently.
• Clear, thoughtful communication with guests and owners.

🎁 Benefits

• Health/dental/vision insurance based on hours worked.
• Employer-sponsored & voluntary supplemental benefits.
• 401K retirement savings plan with immediate company match on the first 4% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Vacation & Sick Time.
• Employee Assistance Program (EAP).