Front Desk Specialist

📋 Description

• Serve as primary contact for guests, vendors, and owners via phone, email, or chat.
• Resolve questions about reservations while maintaining high guest satisfaction.
• Coordinate with maintenance and housekeeping teams and manage tickets.
• Verify unit availability to schedule vendor visits and realtor visits.
• Identify potential owner leads and route to the Business Development team.
• Build strong relationships and communicate with internal support teams.

🎯 Requirements

• Experience in hotel, hospitality, vacation, or related industry preferred.
• Minimum 1 year in administrative or customer service roles a bonus.
• Excellent time management; ability to switch tasks as needed.
• Tech-savvy with experience using digital systems and mobile apps.
• Frequent travel between worksites; reliable personal transportation.
• Dependable, self-motivated, able to work independently while collaborating.

🎁 Benefits

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored & Voluntary Benefits based on hours worked.
• 401K plan with immediate company match on the first 4% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Vacation & Sick Time.
• Employee Discounts and EAP.