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4 days ago
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Related skills

crm account management saas e-commerce merchant onboarding

AboutFresha

Fresha is the leading marketplace platform for beauty & wellness

trusted by millions of consumers and

businesses worldwide.

Fresha is used by

130,000+ businesses and

450,000+ stylists and

professionals worldwide, processing over

1 billion appointments to date across 120+ countries.

The company is headquartered in

London, United Kingdom, with 12 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace

unlocks revenue potential for partner businesses by

leveraging the power of online bookings and

automated marketing through mobile apps and advanced integrations with major tech brands including

Instagram,

Facebook and

Google.

Role Overview:

Given our exciting and progressive growth plans, we are looking for an exceptional

Account Managerto come and join our global business.

Reporting directly to the

Regional Manager GCC, and working collaboratively with

the commercial team, you will be accountable for

driving growth and helping venue partners maximize the marketing and distribution potential of their participation in the marketplace at Fresha.

This is a great opportunity for someone looking to work in a

fast-paced and

changing environment,

who likes to work autonomously,

enjoys a challenge, and

wants to make an impact.

Key accountabilities

  • Serve as a lead point of contact for merchants on all account management activities
  • Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
  • Optimize listing content and availability competitiveness on the marketplace to maximize conversions
  • Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
  • Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
  • Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving.
  • Contribute to the development of new product features by collating merchant feedback received
  • Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants

    • This list is not exhaustive and there may be other activities you are required to deliver.

    Skills, experience & qualifications required

  • Bachelor's Degree
  • 1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
  • Excellent written and verbal communication, presentation, and interpersonal skills
  • Strong sense of initiative and customer service orientation
  • Ability to adapt and achieve targets in a dynamic and fast-paced working environment
  • Experience with online marketplaces or SaaS platforms is desirable
  • Ideally a keen interest in the Beauty and Wellness industry

    • Benefits

  • We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup
  • Working with a passionate, young and dynamic team in a fun work environment
  • Full-time employment contract

    • Additional Information

    Inclusive workforce

    At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

    We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

    We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

    If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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