Respond to customer requests clearly as a front-line supporter via email, phone, and chat.
Support the second line by resolving general tickets and forwarding complex ones.
Meet KPIs for fast response, low backlog, and high customer satisfaction.
Escalate issues using proper channels and share feedback with the team.
Suggest improvements to optimize current workflows.

🎯 Requirements

Fluency in French and English is a requirement
Experience in customer-facing roles
Experience with tech support and/or product support
Excellent written communication skills
Familiarity with customer service tools is an advantage
Thrives in a fast-paced environment and adapts to change

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