French-Speaking Customer Experience Specialist - Remote in Canada

📋 Description

• Connect with customers via chat, email, phone, and social channels.
• Solve problems with empathy, guide authentically, and build trust.
• Grow your career with paths in specialization and leadership.
• Own each interaction from start to finish with clarity and care.
• Become a product expert to guide customers authentically.

🎯 Requirements

• High School diploma or GED
• Bilingual in French and English - both written and spoken
• Minimum 2 years of customer service experience
• Proven ability to build relationships and resolve issues remotely
• Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps down / 10+ Mbps up)
• Within 50 km of Toronto: on-site 5 days/week; beyond 50 km: remote

🎁 Benefits

• Hospital, dental, vision, prescription, virtual care, life & disability
• 401K and more
• Referral bonuses up to CAD 1,000
• 3-week paid training and onboarding
• Set schedule with guaranteed hours