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customer service remote connectivity pc hardware📋 Description
- Provide technical support via email, live chat, social media, and phone
- Troubleshoot PC hardware and connectivity issues for customers
- Frontline troubleshooting and issue resolution for clients
- Training to improve technical support skills
🎯 Requirements
- French (C1) and English (B2) required
- Based in Algeria, Tunisia, or Morocco
- In-depth PC hardware and connectivity knowledge
- Strong troubleshooting and problem-solving skills
- Fast learner with initiative
- Quiet home workspace
- Optional customer service experience
- Minimum internet speed: 15 Mbps; latency < 120 ms
- 8 GB RAM minimum
- Windows 11 or macOS 13+ or newer
- Smartphone for 2FA (Android 10+ or iOS 16+)
🎁 Benefits
- 100% remote work with no commute
- International gaming, e-commerce, and tech clients
- Diverse, inclusive culture across 80+ countries
- Access to online training courses
- Learning and career development initiatives
- Employee communities: 5CA Connect, Pride, 5CA Gamers, Women of 5CA
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