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crm french omnichannel ticketing system first contact resolution📋 Description
- Autonomously resolve inquiries in French via voice, email, and chat.
- De-escalate high-tension issues with policy-aligned solutions.
- Meet SLAs and target CSAT for omni-channel support.
- Log interactions and resolutions in CRM or ticketing system.
- Work as a freelance contractor from a remote setup.
🎯 Requirements
- Fluent in French (spoken and written).
- Experience in call centers or direct customer service.
- Omnichannel support experience (phone, email, live chat).
- Strong communication and empathy skills.
- Familiar with CRM/ticketing systems and SLAs.
- Ability to work independently with reliable internet.
🎁 Benefits
- Contractor must provide own computer and high‑speed internet.
- No company-sponsored health insurance or PTO.
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