French Bilingual Customer Experience Specialist

📋 Description

• Resolve complex customer inquiries via phone and chat with deep product knowledge.
• Act as brand ambassador; guide customers to best solutions, enabling cross-sell.
• Navigate ambiguous situations with autonomy and sound judgment.
• Document all interactions in CRM; capture insights for prevention.
• Adhere to SLAs, regulatory requirements, and internal policies.
• Be primary contact for high-value escalations with emotional intelligence.

🎯 Requirements

• 5+ years in customer-facing roles (in person or digital).
• Strong English communication; French bilingual is a plus.
• Proven ability to handle escalations and stay calm under pressure.
• Typing at least 50 WPM; a typing test may be required.
• Comfortable managing multiple chats and maintaining accuracy.
• Solid understanding of financial services or financial literacy.

🎁 Benefits

• Equity through stock options.
• Growth-focused fintech culture.
• In-person offices across Calgary, Winnipeg, Toronto.
• Equal opportunity and inclusive climate.
• Opportunity to build world-class products and experiences.