Payments Operations Associate

About Freetrade

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.

We’re changing that.

We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.

2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.

This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

We are looking for an exceptional Payments Associate to join our team within the Operations function. In this role, you’ll assist with day-to-day operational processes in the Payments team, collaborating closely with the broader brokerage team.

You’ll play a key part in managing investment processing, settlement payments, FX payments, cash management, and resolving any cash or stock breaks. As we scale, you’ll also have the opportunity to identify and drive process improvements, helping us build a robust and efficient operations function.

This is a unique opportunity to contribute to a growing team, working across functions and making a real impact in a dynamic, fast-paced environment.

In this role, you will contribute by:

• Developing a deep understanding of operational payment processes and their impact on Freetrade and its clients.

• Maintaining consistent and high-level execution and documentation of daily operational tasks related to payments processing. Key activities such as: investment processing, settlement and FX payments, and cash management, including the resolution of reconciliation issues.

• Success of your team by consistently meeting individual SLAs and KPIs, thereby helping achieve overall team performance targets and service standards.

• Detecting and escalating domain specific issues and ensuring timely escalation to relevant stakeholders.

• Driving continuous improvement of processes and tools through collaboration with team members and cross-functional partners to support team growth and scalability
  

About you:

• You are based in Budapest

• You have excellent written and verbal English skills to communicate with key stakeholders and banking partners;

• You’re accurate and pay attention to detail;

• You’re meticulous and accurate in your task execution;

• You have a strong interest in the brokerage environment, additionally Payments Operations experience, a related degree or ongoing studies would be considered a plus;

• You are comfortable working independently and thrive in a fast-paced environment where you can contribute ideas and collaborate effectively with others;

• You enjoy taking on challenges, are driven to make a meaningful impact, and take ownership of your work with a high degree of independence.

Benefits & Logistics

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Here’s what’s on offer in 2025:

Hybrid working culture

We’re operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together.

🏢 Office days: Monday, Tuesday, Thursday
🏡 Work from home days: Wednesday, Friday

This setup helps us stay connected, collaborate more effectively, and keep building a culture where we all do our best work together, including dedicated days for focus work.

Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexibility let's talk about it, whether you're a parent or have other care responsibilities.

Values - at Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview!

Benefits In Budapest:

• Competitive salary - carefully benchmarked.

• Sickness coverage - You get a 100% coverage up to 15 days/annum.

• Cafeteria - an annual budget to spend at your discretion, whether by adding it to your SZÉP card, covering car-sharing expenses, or using it toward your rent.

• Health insurance - Medicover Blue package, which includes annual preventive examinations, extensive outpatient care, diagnostic tests, one-day surgeries, dental check-up, and even therapeutic exercises.

• Bonus Scheme - Join us and share in our growth. Bonuses are linked to both company success and your individual impact.
  First payouts: July 2026

• Learning & Development - We fund industry qualifications, such as Investment Operations Certificate (IOC), so you can grow as a financial services professional.

• Option to Work From Anywhere - for up to four weeks per year.

• Holidays - 20 days as a base, plus your birthday off, and one extra day for every year at Freetrade.

Following the close of the deal to become part of IG Group, you can expect that our benefits package will further improve to align with the benefits on offer.

Interview Process

We keep things simple and transparent. Our process typically includes:

• Initial interview – A chat with one of our Talent Specialists.

• Take-Home Task – Show us how you think and solve problems.

• Hiring Manager interview – A deep dive into your skills and experience.

• Executive interview – A conversation with our stakeholders, where we also assess cultural fit.

We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you.

To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here.

Please note we are not accepting agency CVs.