Onboarding Specialist I

• Work with patients' chosen caregivers to guide them in submitting all required work and medical documentation, documentation for tax applications, background checks, and supported employment verification

• Schedule and conduct remote orientations with patients and caregivers
  • Occasional in-home orientations may be required
• Submit all tax applications to the proper agencies
  • Complete any required follow-up to complete the process
• Complete background checks and follow up as needed according to the results
• Communicate and facilitate this process to the point of enrollment complete

• Adhere to a revolving monthly client service and compliance standard
• Effectively input and update the case file and account data within our Salesforce CRM tool
• Manage your call dashboards and reporting to assist in managing assignments

Ideal Candidate Will Possess:

• At least 1 year of previous experience in a fast-paced customer service role

• Proven Exceptional Customer Service experience

• Experience in high-volume inbound and outbound call environment

• Strong customer focus and adaptability to different personality type

• Ability to multitask, set priorities and manage time effectively

• Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns

• Must have poise and patience when dealing with customers

• Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone

• Attention to detail and data accuracy

• Ability to meet and/or exceed weekly targets or metrics

• Excellent communication (written and verbal) and organization skills

• Effective time management, prioritization and multitasking skills

• Proactive with a commitment to excellence in your work

• Flexibility and openness as the role and responsibilities may change and or evolve as we grow

• Previous experience managing multiple schedules

Nice to Haves:

• Bilingual Spanish or other languages, preferred

• 2 years of Salesforce experience

• 2 years of Medicaid experience in a homecare agency environment

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, citizenship or immigration status, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.