HomeCare Sales Specialist I

• Work closely with Patients and Caregivers to educate them and assist them to begin the application and enrollment process, with the goal of helping Patients begin the process.

• Provide necessary documentation and requirements with the State Department of Health, patient’s insurance (documents) and the Patient’s Caregivers to ensure services will be authorized in a quick and efficient turn-around time to get them on Care. 

• Determine eligibility - ensuring the best next step after identifying the caller’s next status.

• Provide education on caregiver eligibility and provide clear expectations on the process.

• Provide
  high-level
  customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. 

• Consistently
  meet
  monthly performance metrics of creating cases and call handling.

• Create high quality cases without errors by using the guides available and ensuring that every case has accurate data to ensure it makes it to on Care.

• Provide empathy and genuine care on each call.

• Act as the primary point of contact for prospective Patients and Caregivers coaching them through the early stages of the education process.

• Demonstrate effective case management by maintaining a 1 business day email (within first 3 hours), chatter and voicemail response time.

• Achieve a daily standard to create a minimum of 8-10% of leads to Service Records.

• Maintain quality assurance with answer time 30 seconds or less. % offered and answered should be 100%

• Maintain high quality customer service on all inbound and outbound calls with potential patients and caregivers. 

• Maintain detailed patient and caregiver case notes. 

• Focus on the growth of FreedomCare population by enrolling each valid lead with interest.

• Adhere to HIPAA guidelines.

• PA/CO – Act as backup care provider

Ideal Candidate Will Possess: