Related skills
microsoft office alloy reg e finxact mantl📋 Description
- Make outgoing/answer incoming calls to review suspected fraud and protect accounts
- Identify and analyze customer accounts for fraudulent patterns
- Communicate with customers via secure messaging to resolve fraud issues
- Process Reg E claims per Federal Guidelines
- Escalate items needing additional fraud review
- Support Fraud Analysts by gathering info and logging findings
🎯 Requirements
- High School Diploma required; Associate degree preferred
- 3+ years in banking/financial services required
- 1+ year fraud-related banking/financial services experience preferred
- Experience with Alloy, MANTL, Q2 Online Banking, Finxact, Savana Servicing
- Proficient with Microsoft Office (Outlook, Word, PowerPoint, Excel)
- Self-motivated, adaptable; works independently and in teams
🎁 Benefits
- Comprehensive health, dental, and vision plans
- 4 weeks PTO
- 401k + company match
- Remote or hybrid work schedules for most positions
- Metro SmartTrip benefits ($50/mo)
- Best Workplaces for Commuters 2023 & 2024 winner
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