Related skills
crm looker sql tableau apis📋 Description
- Detect, review, respond and resolve fraud across Twilio products
- Protect customers while delivering best-in-class support
- Investigate risk and assess cases of fraud and abuse
- Communicate outcomes to customers, stakeholders and external partners
- Identify trends of malicious behavior and report findings
- Collaborate with product, engineering and legal on risk mitigation
🎯 Requirements
- 2-3 years of fraud, abuse or compliance experience in e-commerce, FinTech or telecom
- Strong written and verbal communicator, accountable for production, quality and user satisfaction scores
- Experience in fast-paced, ambiguous environments with bias for action
- SQL, Looker and Tableau for data extraction and visualization
- Basic understanding of APIs and telecom technologies
- 2-5 years in a queue-based contact center using CRM tools, email, chat
🎁 Benefits
- Competitive pay
- Generous time off and parental leave
- Healthcare benefits
- Retirement savings program
- Volunteer and community impact programs
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