Related skills
payments data analysis compliance leadership fraud-operations📋 Description
- Lead Fraud Ops team in Bangalore; manage queues, SLAs, quality.
- Stay hands-on with complex casework for coaching and escalation.
- Define and evolve SOPs and decision frameworks for workflows.
- Manage hiring, onboarding, scheduling, and coverage to meet SLAs.
- Drive unit-level metrics: accuracy, throughput, QA, performance.
- Represent the team in cross-team forums and global enablement.
🎯 Requirements
- Experience leading fraud, risk, trust & safety, or investigations ops at scale.
- 3+ years direct people management; coaching and performance ownership.
- Experience with payments, risk, compliance, or financial industry ops.
- Proven ability to define and operationalize unit-level metrics (accuracy, SLAs, throughput) using data.
- Strong ops background in new process launches and service delivery at unit level.
- Excellent written/verbal comms; present updates and escalate in English.
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