Fraud Operations Specialist

📋 Description

• Conduct onboarding reviews, complete KYC/KYB checks, due diligence.
• Monitor real-time transactions for fraud, abuse, or ATOs.
• Triage alerts, escalate high-risk activity, and share findings across teams.
• Support dispute resolution by gathering evidence and coordinating chargebacks.
• Execute fraud playbooks and refine workflows for accuracy and efficiency.
• Partner with product and engineering to flag issues and maximize automation.

🎯 Requirements

• 2–4+ years in fraud ops, risk, or customer operations in payments/fintech.
• Manage operational queues, follow procedures, and high-quality decisions.
• Familiar with fraud tools, KYC/KYB systems, and case mgmt (Persona, Sardine).
• Deep attention to detail, pattern recognition, and ambiguity.
• Excellent communication; clear, precise, professional.
• Nice to have: SQL (Metabase) and disputes/reg Z/E, Visa.

🎁 Benefits

• Join a high-growth fintech redefining lifestyle payments.
• Small elite team focused on performance and precision.
• Autonomy, innovation, and care for employees.
• Ownership and real impact on members' daily lives.
• Full Medical, Dental, and Vision coverage; 401k; Flexible Time Off.
• Hybrid or remote environment with flexibility when needed.