Related skills
crm looker sql tableau apis📋 Description
- Detect, review, respond to fraud and abuse across Twilio products.
- Investigate cases and assess risk, applying Twilio policies.
- Communicate outcomes to customers, stakeholders, and partners.
- Identify trends in malicious behavior and document findings.
- Create resources for fraud prevention processes.
- Collaborate with product, engineering, and legal on risk mitigation.
🎯 Requirements
- Willingness to work non-traditional schedule (weekends/evenings/holidays).
- 2-3 years in fraud, abuse or compliance (ecommerce, FinTech, or telecom).
- Effective, empathetic communicator; accountable for production, quality, and user satisfaction.
- Experience in a fast-paced, ambiguous environment with a bias for action.
- Demonstrated experience using SQL, Looker, Tableau or similar data tools.
- Demonstrated experience collaborating with cross-functional teams on risk mitigation.
🎁 Benefits
- Competitive pay, time off, parental and wellness leave, healthcare.
- Retirement savings program; offerings vary by location.
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