Related skills
data analysis chargebacks ai tools stripe adyen📋 Description
- Own fraud program end-to-end: strategy, rules, and response protocols.
- Build investigation workflows for chargebacks, disputes, and suspicious activity.
- Reduce fraud losses by identifying vectors and implementing controls without harming UX.
- Partner with Payments & Engineering to shape fraud tooling roadmaps.
- Manage chargeback and dispute operations end-to-end, including evidence and win-rate optimization.
- Build dashboards and alerts for real-time fraud trends and exposure.
🎯 Requirements
- 5+ years in fraud operations, payments risk, or trust & safety.
- Hands-on chargebacks, disputes, and investigations; know card network rules and wins in representments.
- Strong analytical skills to interpret transaction data, spot patterns, set thresholds, and measure impact.
- Experience using AI tools to automate workflows (Claude, ChatGPT, Cursor).
- Experience building fraud programs from early stages or maturing existing ones.
- Familiar with Stripe and Adyen and other fraud detection tools.
🎁 Benefits
- Flexible PTO
- Health and dental insurance with GG subsidies
- Fertility and adoption benefits via Carrot and Kindbody
- Generous, fully-paid parental leave
- 401k starting day 1
- Professional development stipend
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