Related skills
communication banking empathy investigations fraud_typologies📋 Description
- Communication to other banks about potential fraudsters in their customer base
- Communication from other banks about potential fraudsters in Monzo's customer base
- Communication to and from CIFAS about potential fraudsters in Monzo's customer base
- Communication with law enforcement about crimes found during investigations
- Investigating and actioning fraud reports from other financial institutions
- Probing for further evidence where needed
🎯 Requirements
- Strong knowledge of common fraud typologies
- Excellent English written and verbal communication skills
- Ability to be persuasive and empathetic
- Strong expertise in investigating, problem solving and decision making
- Ability to work independently and collaboratively with the wider team
- Ability to work to deadlines
🎁 Benefits
- Fully remote role
- Learning budget of £1,000/year for books, training courses and conferences
- Access to Monzo's full benefits package
- Commitment to equal opportunities and inclusive culture
- Opportunity to contribute to Monzo's Financial Crime team
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