Fraud Investigator - Customer Protection

Added
5 hours ago
Type
Full time
Salary
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Related skills

data analysis cryptocurrency interviewing account_takeover identity_theft

πŸ“‹ Description

  • Investigate fraud alerts across payment channels, including cryptocurrency.
  • Interview customers about activity using interview techniques.
  • Identify emerging fraud via data review and pattern detection.
  • Document rationale for each alert and route cases to relevant teams.

🎯 Requirements

  • 2+ years in fraud investigations (ATO, Identity Theft, Money Movement).
  • Think outside-the-box to identify problems and solutions.
  • Operate in a fast-paced environment.
  • Strong written and verbal communication; analytical and detail-oriented.
  • Experience collaborating with product, engineering, legal, and compliance.
  • Proactive problem solver with pattern recognition.

🎁 Benefits

  • Challenging, high-impact work to grow your career.
  • Performance-based pay with bonuses, equity, 401(k) matching.
  • 100% paid health insurance for employees.
  • Lifestyle wallet β€” flexible benefits spending.
  • Employer-paid life and disability insurance, fertility and mental health benefits.
  • Paid time off, holidays, sick time, parental leave, and more.
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