Monitor risk alert queue and identify high-risk behaviour.
Conduct fraud investigations within SLAs to reduce revenue losses.
Understand GoCardless product, policies and processes.
Lead customer-facing correspondence across teams for a seamless merchant experience.

🎯 Requirements

Experience in fraud investigations or similar.
Use logic to separate legitimate behaviour from illicit activity.
Written English to communicate with internal and external stakeholders.
Proactive, initiative-driven with merchant impact in mind.
Ability to prioritise, organise and deliver results.
Interest in using data to inform decisions across the business.

🎁 Benefits

Wellbeing: medical cover.
Work away scheme: travel up to 90 days in 12 months.
Adaptive Working: flexible hours.
Equity: equity for permanent employees.
Parental leave: generous leave.
Learning Budget: annual learning budget.

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